You have the right to cancel your course enrollment within 14 days of purchase, provided that the course has not been substantially accessed or completed. The cancellation period begins on the day you receive confirmation of your enrollment.
To exercise your right to cancel, you must inform us of your decision by contacting us using the information provided in the Contact Information section below.
To be eligible for a return, the course must not have been substantially accessed. Substantial access is defined as completing more than 25% of the course content or accessing course materials beyond the initial introduction modules.
If you have accessed substantial portions of the course, you may still be eligible for a partial refund, which will be calculated based on the amount of content accessed and the time elapsed since enrollment.
To initiate a return or cancellation, please contact us via email or phone using the contact information provided below. Include your enrollment confirmation number and the reason for cancellation.
We will process your request within 5 business days and confirm the cancellation. Once confirmed, any applicable refund will be processed to the original payment method within 14 business days.
Once a course has been substantially accessed (more than 25% completion), it may not be eligible for a full refund. However, we will work with you to find an appropriate solution based on your specific circumstances.
Customized or personalized course content, if applicable, may not be eligible for return unless there is a defect or error on our part.
This return policy complies with applicable consumer protection laws in Great Britain, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Your statutory rights are not affected by this policy. If you believe your consumer rights have been violated, you may contact the relevant consumer protection authority.
Refunds will be processed to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider, typically 5-14 business days.
If you paid by credit or debit card, the refund will be credited to the same card. For other payment methods, we will process the refund according to the payment provider's procedures.
Once we have processed your refund request, you will receive a confirmation email. The refund will appear in your account within the timeframe specified by your payment provider.
Our courses are provided as digital educational content. Under UK consumer law, you have the right to cancel within 14 days of purchase if you have not accessed the course content.
If you have started accessing course materials, you may still cancel, but we may deduct an amount for the services already provided, proportionate to what has been supplied compared to the full course.
By accessing course content, you acknowledge that you have received the digital content and that your right to cancel may be affected.
If you are not satisfied with our service or have a complaint about a refund or cancellation, please contact us using the contact information provided below. We will investigate your complaint and respond within 14 business days.
If you are not satisfied with our response, you may contact the relevant consumer protection authority in Great Britain for assistance.
For questions about returns, cancellations, or refunds, please contact us:
Bloomnature
10 George St, Newcastle-under-Lyme
Newcastle ST5 1DJ, Great Britain
Phone: +441782417177
Email: callback@bloomnature.world
